Refund Policy

 

Last Updated: 13/06/2026

Thank you for shopping at ThingsInNet. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that original shipping fees are non-refundable.

Exchanges

If you would like to exchange your item for a another product available in our site, please contact our customer support team within 7 days of receiving your order. We will guide you through the exchange process if the item you wish to exchange for is available.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Personalized or custom-made items
• Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Warranty

• We provide a 6-month limited warranty against manufacturing defects and hardware failures, supported by a rigorous acceptance and testing process.
• ThingsInNet shall not be liable for any damages, injuries, losses, or malfunctions resulting from improper use, incorrect installation, operation outside the specified limits, or unauthorized modification of its products, and such actions will void the warranty.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product).

Processing Time

Refunds and exchanges will be processed within 14 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team over contact@thingsinnet.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.